This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the...

There is a consensus that the best way to forecast customer churn is by statistical methods. It is, however, unclear when which statistical method is more appropriate. This study aims to provide a set of guidelines to data scientists and researchers who are interested in optimizing statistical...

Purpose The emergency of the COVID-19 pandemic has affected organizations differently, leading to adopting alternative business operation models, including digital technologies. The rapid adoption of digital technologies during the COVID-19 pandemic demonstrates how adaptive technologies...