Purpose – This reflective paper aims to identify and discuss key areas for the development of, and research into, supply network performance measurement systems. Design/methodology/approach – The paper traces the broad history of performance measurement before identifying the specific issues...

The telecommunications industry is characterized by short product life cycles, driven by rapid market development and sometimes by new technologies emerging from internal and external research and design activities. These innovations cause product changes ranging from cosmetic, such as...

The supply chain presents many challenges for management and for the design of performance measurement systems. It is possibly one of the final structural areas of business in which significant savings are to be made, and it is becoming an increasingly important strategic tool as trade becomes...