A recent research project on white collar quality circles in manufacturing industry was carried out because previous research at UMIST indicated that white collar circles were more difficult to set up and sustain. The study involved interviews in eleven companies which had or had had white...

The results are reported of personal observations of on‐site visits to 10 firms in transportationand electric‐electronic industries. Important differences are detailed that were observedbetween traditional US firms, nontraditional US firms, and Japanese companies operating in theUS, with...

Purpose – Quality Circles and Kaizen Events have resulted in productivity and quality improvements for organizations. There is limited empirical research comparing these two approaches. This research study was designed to understand the similarities and differences in the structure and...