While mail surveys continue to be a widely used research technique, relatively little empirical research exists that assesses their effectiveness among industrial (commercial) organizations. To address this literature void, the present paper reports the findings from a mail survey of...

Presents a contemporary baseline study of US‐based international freight forwarders. Provides much needed information on industry characteristics, which should reduce the occurrences of managers making important distribution decisions based only on conjecture, subjective perceptions and...

Most firms have traditionally offered one level of logistics service to all customers. This often results in some customer groups receiving more service than necessary, while other groups receive less service than ecessary. The emerging concept of logistical segmentation suggests that companies...

Summarizes previous logistics research into the benefits of, and barriers to, electronic data interchange (EDI). Argues that information management in general, and EDI in particular, is vitally important for today’s international freight forwarder. Presents the findings from empirical studies...

A mail survey was conducted among 535 worldwide water ports and water carriers to learn about (1) the importance of various port selection factors and (2) the influence of contemporary trade issues on international port operations. Analysis of 134 responses (25 per cent response rate) revealed...