Purpose – The research documented in this paper aims to explore e‐business uses in small and medium‐sized tourism enterprises compared with their larger counterparts. Design/methodology/approach – Five case studies were conducted with Thai tourism SMEs to investigate their technology...

This paper examines the use of consumer‐driven innovation networks within the UK food‐retailing industry using qualitative interview‐based research analysed within an economic framework. This perspective revealed that, by exploiting information gathered directly from their customers at...

Purpose – This paper aims to propose a logistical network design framework with robustness and complexity considerations. Design/methodology/approach – The paper defines robustness, complexity, and normalised efficiency of a logistical network. A mathematical model is then constructed based...