Smits, Stanley J.; Ezzat Ally, Niveen - In: Competitiveness Review: An International Business Journal 13 (2003) 1, pp. 1-23
Even highly competitive, successful organizations face crisis, defined as “a low‐probability, high‐impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made...