Purpose – Research studies have revealed that supplier involvement in the design process is not widely practised. Aims to discuss the lack of an appropriate customer‐supplier interface to assess the suitability of suppliers with reference to design criteria. Design/methodology/approach –...

Purpose Increasingly, studies are reporting supply chain analytical capabilities as a key enabler of supply chain agility (SCAG) and supply chain performance (SCP). This study investigates the impact of environmental dynamism and competitive pressures in a supply chain analytics setting, and how...

This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational...