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The maturing of e-commerce, the diffusion of call centres into the B2B space and purchaser demands on price and service are leading to rapid change in the route to market in many B2B sectors, with shifting combinations of channels being offered to the customer in the search for advantage. In...
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Despite the great interest that the concept of Supply Chain Resilience (SCR) has received over the past few years … towards any disturbance that may lead to disruption in their supply chains by adopting EO. …
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