Explains the various ways in which actors, drama, and the techniques and exercises used in drama, can work productively within the business sector. Discusses some experiences and results achieved using these methods. Concludes that acting has much to give the commercial sector, and can give it...

Sets out to examine two questions: first, can an academic‐based approach contribute to benchmarking and self assessment and, second, can tools be developed for use in manufacturing, in particular those to do with technology management. Proposes and tests a procedure for developing and...

Presents a behavioural development product specifically validated for use in the UK and Ireland, based on a learning instrument that has been used successfully world‐wide for more than 30 years and by more than 40 million people. The article describes the history of the model, the methodology...

Provides a case study of a group process experience for personal growth and career development. A small group of adults meets under the supervision of their leader and co‐leader for the purpose of improving their interpersonal communication, personal growth, and career development perspective....

This article was developed from the premise that prior work experience provides students with a competitive advantage in the job market since this experience is looked upon favorably by recruiters of college graduates for entry level positions. The article focuses on the characteristics of prior...

This article explores the relationship between an Australian financial institution’s training programme and its commercial fortunes, in particular its mix of technical skills and social skills training. In this industry, price and product differentiation are limited, and customer service is...

Purpose – The purpose of this paper is to advance the view that being able fully to understand the perspective of a client is one of the key skills of successful HR people. Design/methodology/approach – Reveals that the most successful HR people are able to look at situations from the...

Purpose – The definition of individual generic skills is problematic, despite the pressure for the development of such skills during accounting degrees coming from government and employers. This study aims to present definitions to allow academics to establish a point of reference when...

Explores issues arising from an evaluation of a qualification based management development programme run in partnership between Bristol Business School and Chep UK Ltd. Finds the outcomes of the research were important in three ways. First, in providing a greater understanding of stakeholder...

Achieving improvements in customer service is now recognized as a major challenge facing manufacturing and service industries throughout the world. This challenge is particularly pertinent to the tourism and hospitality sector. Notions of quality in the tourism and hospitality sector have...