Examines three very different approaches to leadership within a TQM organization: the first focusing on employees and how they perceive the consequences of their behaviour, as understanding the factors that influence behaviour can then allow managers to lead employees towards quality...

Discusses how short termism and downsizing respectively negate and disperse an organization’s knowledge base of past lessons. Stresses the importance of creating structures to capture memories which can help in evaluating proposals for the future. Highlights the usefulness of an ongoing...

Highlights the fact that communication plays a fundamental role in achieving continuous improvement in an organization. Uses two case studies, Lockheed Martin and Sun Microsystems, to illustrate the importance of information content and communication technology to provide the feedback needed to...