interviews with management-level employees who speak Afrikaans, English and Xhosa as home languages in an attempt to ascertain … organisational structures such as conflict management, interaction during meetings, decision-making and acceptance of authority. …

A quantitative research study was conducted in order to obtain insight and knowledge of the perceptions of management … confirm that dealing with change is a challenging experience for managers. A participatory management approach will result in …. Furthermore, the results confirm that soft skill training and development such as conflict and diversity management should be …