//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"fra"
~subject:"Informationstechnik"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Informationstechnik
Service quality
Digitalisierung
33
France
30
Frankreich
30
Digitization
28
Relationship marketing
24
Beziehungsmarketing
23
Social Web
23
Social web
23
CRM
9
E-commerce
7
Electronic Commerce
7
Internet
7
Bank
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Strategic management
5
Strategisches Management
5
Canada
4
Customer retention
4
Customer satisfaction
4
Kanada
4
Kundenbindung
4
Kundenzufriedenheit
4
Quebec (Province)
4
Quebec (Provinz)
4
Schweiz
4
Share Economy
4
Sharing economy
4
Switzerland
4
Technischer Fortschritt
4
Technological change
4
Theorie
4
Theory
4
Africa
3
Afrika
3
Arbeitsbedingungen
3
Consumer behaviour
3
Dienstleistungsqualität
3
Digital platform
3
Digitale Plattform
3
more ...
less ...
Type of publication
All
Book / Working Paper
4
Article
2
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz im Buch
1
Aufsatz in Zeitschrift
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
French
English
9,953
German
481
Undetermined
22
Russian
9
Polish
3
Spanish
3
Azerbaijani
2
Italian
2
Serbian
1
Swedish
1
more ...
less ...
Author
All
Bravo, Alain
1
Guedj, Jean-Paul
1
Götte, Sascha
1
Leroux, Erick
1
McKenna, Regis
1
Moulins, Jean-Louis
1
Phan, Kim Ngoc
1
Philippe, Jean
1
Pupion, Pierre-Charles
1
Steinert, Martin
1
Teufel, Stephanie
1
more ...
less ...
Institution
All
Frankreich / Centre d'Analyse Stratégique
1
Published in...
All
Economies et sociétés ; 46,4
1
Rapports et documents / Centre d'Analyse Stratégique
1
Revue Gestion 2000 : management & prospective
1
Source
All
ECONIS (ZBW)
5
USB Cologne (EcoSocSci)
1
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Satisfaction des visiteurs et qualité du site : le cas de Marais Poitevin
Leroux, Erick
;
Pupion, Pierre-Charles
- In:
Revue Gestion 2000 : management & prospective
26
(
2009
)
5
,
pp. 145-158
Persistent link: https://www.econbiz.de/10003950032
Saved in:
2
Service incompris! : Pour le retour du client
Guedj, Jean-Paul
-
2006
Persistent link: https://www.econbiz.de/10003374143
Saved in:
3
De la qualité de service à la fidélité des clients : une investigation sur le secteur bancaire au Vietnam
Moulins, Jean-Louis
;
Phan, Kim Ngoc
;
Philippe, Jean
-
2012
Persistent link: https://www.econbiz.de/10009579886
Saved in:
4
Managementmethoden für ICT-Unternehmen : aktuelles Wissen von Forschenden des iimt der Université de Fribourg und Spezialisten aus der Praxis
Teufel, Stephanie
;
Götte, Sascha
;
Steinert, Martin
-
2004
Persistent link: https://www.econbiz.de/10002102953
Saved in:
5
Tout, tout de suite : vos clients veulent un accès total
McKenna, Regis
-
2002
Persistent link: https://www.econbiz.de/10004778687
Saved in:
6
La société et l'économie à l'aune de la révolution numérique : enjeux et perspectives des prochaines décennies ; (2015 - 2025) ; rapport de la Commission
Bravo, Alain
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003908044
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->