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~language:"fra"
~subject:"Kundenservice"
~type:"article"
~type_genre:"Book section"
~type_genre:"Non-commercial literature"
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Pour une prise en compte des dynamiques professionnelles des agents de contact dans la conception de la relation de service
Suquet, Jean-Baptiste
- In:
Innovations et services
,
(pp. 415-435)
.
2007
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