This paper examines the relationship among IT capability, operations strategy decisions and operational performance. Using primary data from a sample of European firms, we test a model of fit between two specific IT capability-building decisions and three competitive priorities, and we analyze...

We examine the effect of a hospital's objective (i.e., non-profit versus for-profit) in hospital markets for elective care. Using game-theoretic analysis and queueing models to capture the operational performance of hospitals, we compare the equilibrium behavior of three market settings in terms...

La 4e de couverture indique : "Dans le débat qui s'est noué autour de la gestion du couple coût-valeur dans la littérature, les contributeurs partent soit du coût, soit de la valeur pour le client, mais ne proposent pas de dispositif formel d'articulation. Notre proposition de pilotage de...