Ducrocq, Charles; Gervais, Michel; Herriau, Christophe - In: Revue Finance Contrôle Stratégie 4 (2001) 3, pp. 89-121
This article proposes the result of an empirical study about management control, carried out in 91 service firms. In spite of the specificity of management control in a context of service, results bear evidence of a traditional control, not so concerned with this specificity. However, certain...