En intégrant la variable technologique, cet article décline les concepts d'" X Efficiency " et de " performance productive ". En recourant à l'axiomatique DEA, appliquée au secteur bancaire, les auteurs évaluent la productivité administrative de l'activité " Accueil guichet " de 42 agences.

Since 1995, productivity growth has accelerated significantly in the United States. Information technology has always been thought to be the driving force behind this development. In this article by Kevin Stiroh of the Federal Reserve Bank of New York provides strong empirical support for this...

In this paper, we introduce two new indicators of the operational and the financial performance of bank branches networks. We develop an alternative approach to the traditional productivity measures to take into account size, environmental and structural effects in the benchmark process. We use...

This paper examines the relationship among IT capability, operations strategy decisions and operational performance. Using primary data from a sample of European firms, we test a model of fit between two specific IT capability-building decisions and three competitive priorities, and we analyze...