animated by a plurality of objectives. Our work consists in studying the behavior of the individuals belonging to the same … organization, and having multiple objectives in order to ensure the capitalization of collective knowledge by solving the conflict …

While facilitating the resolution of a conflict, the mediator must pay attention to process. In our prescriptive model …, mediation process is structured in six steps: session introduction, successive exploration of facts, needs, options, and …

report presents SAP, a world leading company, its products, strategy, integration technologies (Idocs, BAPIs, RFC, ALE …

flexible types of interactions. However, the integration of inter-organizational processes is an expensive and risky process …