The paper discusses the evolutionary path of the European postal industry turned from a inefficient state-owned monopoly into highly competitive market, in sight of the envisaged market liberalization by the year 2011. National operators adopt different strategies toward the increasing...

The modernization of the solid waste management sector prompted by the Ronchi decree of 1997 has proceeded slowly and is far from being completed. Regional differentials in the effectiveness of local policies and in the efficiency of waste collection and disposal firms are still large. Southern...

There has been a significant increase in project financing in the public sector in Europe in the past decade, benefiting the implementation of infrastructure projects. In Italy, project financing is still much more limited than in such countries as Spain and the UK: the projects funded are...

The paper investigates the organization of the Italian water sector in the light of the reforms of public utilities. The aim is to examine the degree of implementation of the water sector reform (the so-called Galli Law of 1994) and assess the performance of operators through a study of their...

Local Public Transportation (LPT) in Italy is usually managed through inhouse companies owned by local governments. In the past few years a wave of reforms has invested the sector, with some regions trying to increase the companies' size. This paper provides an extensive review of the...

The hypothesis to start a collaboration between Public Relation Offices in relation to the institutional mission to create a system of integrated communication is the consequence of the existence of a "cultural difficulty" to enable the comprehension and acceptance of the role of the URP in...

In this paper we estimate cost efficiency and technological characteristics of public hospitals in Piemonte over the period from 2000 to 2004. During the Nineties, different regulatory reforms aiming at controlling health expenditure affected the Italian National Health Service, ranging from the...

Researches on the degree of customer satisfaction aimed at customers of the public communication have the objective to listen and to fully comprehend the needs expressed by the customers. They should lend constant attention to the customers’ judgment, to develop and to improve the ability to...

Profit share in Italy has been growing between the mid-1970s and the mid-1990s, remaining stable at historically high levels since than. After dropping in the first half of the 1970s, owing to an unprecedented rapid rise in wages, profit share started to recover. The rise during the 1980s...

This paper aims to analyze the relevance of intangible assets, in particular linked to social re-sponsibility, with reference to performance measurement systems in local utilities companies. Other two aspects can be connected to the emerging role of intangibles for the performance measurement:...