Aim of the MA thesis was to study organizational culture formation aspects in hotels of Alytus. Through the analysis of … foreign and Lithuanian theoretical literature the essence, functions, types, models and levels of organizational culture are … discussed. The thesis outlines manager’s role in the process of forming and changing organizational culture. It also explains …

Organizational culture and its relations with service culture are analyzed in the master’s work. Accentuated described … by various authors organizational culture influencing factors that affect customer service culture. It was determined … customer service culture was analyzed from customers and personnel point of view and also was prepared suggestions how customer …