valdymo standartus ITIL, CobiT bei ISO ir pasiūlyti optimalų sprendimą IT ūkio priežiūros problemai spręsti. Darbe nuosekliai … aprašomi IT paslaugų valdymo metodologijos standartai, jų poreikiai ir galimybės. Apžvelgiama ITIL realizacija … service management, based on ITIL. Proposed recommendations are not related to core business and organization‘s IT. They can …

orientated to small and middle size Lithuanian companies. The recommendations are based on ITIL, CobiT and quality management …

The purpose of this paper is to analyze Lithuania‘s and other EU countries‘ Government expenditure on public services …. In the first part of paper the comparative literature analysis on services topic is made. In the second part of this … paper the author analyses the changes of structure of Government expenditure on public services’ in European Union, also the …

private medical services. The theoretical part of the paper presents the analysis of promotion strategy elements, such as … direct sales, utilisation of advertising means for services promotion, sales promotion campaigns and use of public relations … means to increase the attractiveness of services. Based on the issues discussed in the theoretical references several …

out how the company manages quality of services. Opinion on the quality of service management has been investigated in a … services, to define service quality and management aspects, to analyze the concept and characteristics of insurance services …

the work: to analyze the behaviour of consumers’ services offered by restaurants and cafes in Ukmerge. The structure of …: characterization, classification, the conception of services of catering companies is defined. In the second and the third parts the … behaviour of consumers, its essence, the types of consumers and influential factors in this sphere of services are analyzed. In …