personalities with imperfections and it prevents from revealing personal abilities, self expression and participation abilities … important to be aware of what social support they require. One of the possible rendering assistance ways is empowerment. Goal of … empowerment is to stimulate person‘s responsibility for himself, to decrease his helplessness, to help a person become more …

The aim of this paper is to look into the essence of customer-contact employees’ empowerment and its outputs as well as … companies’ customer-contact employees’ empowerment and its outputs – job satisfaction and service quality, to identify … interrelationships between service complexity and employee empowerment, to evaluate how interrelate customer-contact employees …