The present master thesis analyzes various factors, making impact on Lithuanian and foreign consumers’ behaviour and … the process stages of consumers’ taking a solution. The work defines the interrelations between women’s jackets assortment … and quality criteria and demographic factors. The framed research hypothesis, made by the author, is confirmed that the …

pilot study to be carried out to define the existence of the COO effect in regard to Lithuanian consumers. Part 1 of the …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …