Bykhova, O. - In: Economics of Development 71 (2014) 3, pp. 15-18
The definition of benchmarking is clarified based on banking specifics. Benchmarking is considered as a process of … comparing a product (a service) and business processes of a bank with products (services) and business processes of leading … competitive advantage in the banking market. In order to improve the procedure of applying benchmarking to the activities of banks …