Dobrowolska, Anna; Mikus, Jan - In: Operations Research and Decisions 2 (2004), pp. 5-20
The implementation of process-oriented management is essential challenge for most enterprises in the world. It requires … from organization to define processes and establish a system of evaluation of the quality of processes including criterion … solution to these issues, especially there is no method for quality evaluation. In the paper, use of a modified method of …