In this paper, passenger willingness-to-pay (WTP) for improving the quality levels of a bus service is examined. Specifically, the objective of this research is to provide a tool for evaluating passenger willingness-to-pay by considering some qualitative service aspects, in addition to the...

In the midst of Malaysia to become developed nation by the year 2020, there are many strategies implemented, including to encourage the usage of public transportation and carbon reduction. This research study was undertaken to determine the service quality level performance of supporting...

Since 2011, very significant developments have occurred in the procurement and contracting of bus services in major Australian cities. After many years of ‘grandfathering’ (continuing rollover of negotiated contracts with long-established private operators), competitive tendering has been...