Borges, Mabio Teodoro; Said Darwich, Abdul Rahman; De … - 2008
the importance of the companies dedicatemore attention to the quality with that their services are rendered. Among all of … the considered aspects,one of the most relevant, however a lot of times left for second plan, refers to the quality that … services (BACK ROOM) and the work front (FRONT OFFICE). Para to evaluate the quality in the service in a company, we will use …