Brazilian society has been facing a new historical cycle since the second half of the last decade, whose most relevant characteristic is the adoption of the neoliberal reforms of the 1990s on a more systemic basis, forming an ultraliberal inflection - a concept that refers to the meaning of the...

Brazilian society has been facing a new historical cycle since the second half of the last decade, whose most relevant characteristic is the adoption of the neoliberal reforms of the 1990s on a more systemic basis, forming an ultraliberal inflection - a concept that refers to the meaning of the...

Contrary to the famous saying, "In Brazil, even the past is uncertain", we can demonstrate that the future, at least in the short term, is quite predictable. This Discussion Paper presents the framework for agenda-setting anticipation through methodologies of actor mapping and agenda tracking,...

Contrary to the famous saying, "In Brazil, even the past is uncertain", we can demonstrate that the future, at least in the short term, is quite predictable. This Discussion Paper presents the framework for agenda-setting anticipation through methodologies of actor mapping and agenda tracking,...

Administrative modernisation efforts have been directed towards the goals of simplification, efficiency and transparency, with the aim of providing citizens with higher quality services. Quality Management approaches, based on the principles of customer focus, involvement and continuous...