Showing 1 - 10 of 11
The work presents a connotative periplus and an evaluation of one of the most dynamic business fields- logistics. Although used for a long time in the military department, logistics has affirmed itself relatively recent in business field, where it brought revolutionary contributions and where it...
Persistent link: https://www.econbiz.de/10005151195
Cunoasterea cerintelor si asteptarilor consumatorilor, precum si a perceptiilor legate de serviciul furnizat sunt conditii de baza pentru prestarea unor servicii performante si de calitate. In lucrare se prezinta unele metode de cercetare a comportamentului beneficiarilor de servicii utilizate...
Persistent link: https://www.econbiz.de/10005449548
Această lucrare scoate în evidenţă importanţa implicării personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. Fără implicarea angajaţilor în demersul calităţii, nici o teorie sau idee formulată şi susţinută de conducerea de vârf...
Persistent link: https://www.econbiz.de/10008631630
This article explores the development of the Romanian retail market, the recent evolutions on this market and the impact of the recent conflict between the retailers and the Romanian producers, starting from current questions not only in Romania but also at European level. The beginning of this...
Persistent link: https://www.econbiz.de/10005797606
Această lucrare scoate în evidenţă importanţa procesului de analiză şi soluţionare corespunzătoare a reclamaţiilor primite de către băncile comerciale de la clienţi. Reclamaţiile clienţilor trebuie privite pozitiv. Ele reprezintă vocea clientului, transmiţând un mesaj cu...
Persistent link: https://www.econbiz.de/10008529115
Organizational group can be defined as some persons between who exist interactive connections (functional, communication, affective, normative type). Classification of these groups can reflect the dimension, type of relationship or type of rules included. Organizational groups and their...
Persistent link: https://www.econbiz.de/10005449542
Organizatiile parcurg de-a lungul vietii lor diferite etape ce prezinta anumite caracteristici si care influenteaza si sunt influentate de cultura organizationala. Edgar Schein a conceput un model care sa reflecte modalitatile specifice de schimbare in functie de etapa ciclului de viata a...
Persistent link: https://www.econbiz.de/10005449547
Schimbarea poate fi abordata intr-o mare varietate de moduri. Nu exista o strategie eficienta in orice imprejurare; abordarea sau combinatia de abordari va reflecta propria evaluare in privinta a ceea ce se potriveste cel mai bine schimbarii particulare. In acest context descriem cateva din...
Persistent link: https://www.econbiz.de/10005449556
The term "electronic banking" or "ebanking" covers both computer and telephone banking. Using computer banking, a charity’s computer either dials directly into its bank's computer or gains access to the bank’s computer over the internet. Using telephone banking, the charity controls its bank...
Persistent link: https://www.econbiz.de/10008459905
The IT revolutions change the economic behaviour until the microeconomic level.
Persistent link: https://www.econbiz.de/10008464273