The purpose of this study is to present the meaning of the vision and mission statements for a university, in a strategic management reference. We will consider the vision and mission statements of some known world class universities, in order to illustrate the essential points of such...

The crisis is a system that have its self-destructing cycles. The event supplies itself from its environment. It generates perturbations at all levels. In our days, the crisis (of the economy, of culture, of ideology, of values, of conscience, of organizations) becomes a daily state, a reference...

Această lucrare scoate în evidenţă importanţa procesului de analiză şi soluţionare corespunzătoare a reclamaţiilor primite de către băncile comerciale de la clienţi. Reclamaţiile clienţilor trebuie privite pozitiv. Ele reprezintă vocea clientului, transmiţând un mesaj cu...