In the functional market economy, due to the intense competition, the service suppliers are forced to consider, as far as utility and the tariff of the services are concerned, the needs, requests and expectations of the consumers. This fact is imposed with necessity because the consumers are...

In this material the authors presnts a new dimension of the organization leraning through the organization culture and the mentoring programmes.

Improving the performance of public sector is the goal that is high on the policy agenda in almost all industrialized countries. Policy makers in individual countries are increasingly aware of the need to know how they are doing relative to the competition. But, the measuring public performance...

Nivelul de dezvoltare socio-economica a unei tari nu ar putea atinge valori inalte fara un sistem eficient al serviciilor publice. Astfel, rolul major al acestui sector in cadrul unei economii impune deopotriva atentie si profesionalism in activitatea de prestare a serviciilor, in folosul...