Improving the performance of public sector is the goal that is high on the policy agenda in almost all industrialized countries. Policy makers in individual countries are increasingly aware of the need to know how they are doing relative to the competition. But, the measuring public performance...

Lobby activities are often likened to the misuse of authority and bad practices.

Această lucrare scoate în evidenţă importanţa implicării personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. Fără implicarea angajaţilor în demersul calităţii, nici o teorie sau idee formulată şi susţinută de conducerea de vârf...

The term "electronic banking" or "ebanking" covers both computer and telephone banking. Using computer banking, a charity’s computer either dials directly into its bank's computer or gains access to the bank’s computer over the internet. Using telephone banking, the charity controls its bank...