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Ausbruch aus der Servicewüste : persönliche Dienstleistungskultur - das Geheimnis Ihres Erfolgs
Gross, Stefan F. - 1998
Persistent link: https://www.econbiz.de/10004230621
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Problemlösen in High-contact-Dienstleistungen
Otto, Holger - 1999
Persistent link: https://www.econbiz.de/10004028119
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Knock your socks off selling
Gitomer, Jeffrey; Zemke, Ron - 1999
Persistent link: https://www.econbiz.de/10004139882
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Gardez vos clients : 20 clés pratiques pour mieux fidéliser vos clients
Negrouche, Nasser - 1999
Persistent link: https://www.econbiz.de/10004028568
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Measuring and valuing customer relationships : how to develop the measures that drive profitable CRM
Shaw, Robert; Reed, David - 1999
Persistent link: https://www.econbiz.de/10004009890
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Selling through customer service
Gillen, Tony - 1998
Persistent link: https://www.econbiz.de/10004009929
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One-to-one-Marketing und electronic commerce
Theobald, Axel; Stehle, Robert - 1998
Persistent link: https://www.econbiz.de/10004020073
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Kundenorientierung : der Königsweg zum Unternehmenserfolg
Wagner, Peter - 1997
Persistent link: https://www.econbiz.de/10004307745
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Customer-driven marketing : the ideal way to increased profits through marketing, sales and service improvement
Fraser-Robinson, John - 1997
Persistent link: https://www.econbiz.de/10004316963
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Enterprise one-to-one : tools for building unbreakable customer relationships in the interactive age
Peppers, Don; Rogers, Martha - 1997
Persistent link: https://www.econbiz.de/10004321457