Lara, Pablo Zoghbi Manrique de; Díaz, Alberto Armas - In: CIRIEC-España, revista de economía pública, social y … (2002) 42, pp. 187-206
The paper aims to deal with the problems of efficiency measurement of organisations managing state social services from the perspective of the corporate image they project to different social collectives, and particularly, users. Taking the initial hypothesis that management of state services in...