Río Rama, M. C. del; Martínez Carballo, M. - In: Investigaciones Europeas de Dirección y Economía de … 13 (2007) 1, pp. 91-102
During these last two decades, the quality management systems (QMS) have been the area within organizational management …, either in Europe or the USA. This article provides an in-depth account of the state of academic research in Spain related to … quality management and improvement over the last decade. To this end, a body of work published on Quality Control was analysed. …