Correia Loureiro, S. M.; Miranda González, F. J. - In: Investigaciones Europeas de Dirección y Economía de … 16 (2010) 2, pp. 27-41
among the variables quality, satisfaction, image, trust and loyalty (in the perspective of the recommendation and return) in … significant way to increase the trust in it, nor for the recommendation to other people. Trust is reached, above all, through the … perceived quality. Patients' satisfaction contributes to the recommendation of the service to the family and friends and to …
