The literature review previous to the realization of this research has allowed us to observe that in the field of management of quality is necessary empirical research to analyze the structure of relations among the critical factors of quality and results. In this context, we conducted an...

En el trabajo se analizan los niveles de implantación de sistemas de gestión de la calidad (SGC) en empresas del sur de España y norte de Marruecos, y las motivaciones, beneficios o barreras detectadas. Se ha tomado para ello una muestra de 322 empresas. A diferencia de otros estudios,...

The implementation and certification of QA systems has become a widespread practice in the business world. Measurement and control systems adopted by businesses should reflect their level of commitment to quality management. Generally speaking, the need to develop non-financial indicators...

The aim of this paper is to identify the dimensions for organisation knowledge and quality management in order to help researchers to measure both terms and their impacts on performance in future studies. A literature review about knowledge management and qualitymanagement is carried out to that...

This paper presents the results of the empirical study conducted in 186 tourist accommodation businesses nationally certified under the Q for Tourist Quality”, presented in order to analyze the motivations that lead companies in the tourism sector implementing and certifying Quality Management...