This paper analyses the dimensions of the adapted EFQM model applied to Agricultural Credit Banks in the Valencia …

The aim of this article is to show the current situation of Spanish hospitals, as the result of research into both the …, over 90%, goes towards patient care and treatment, with specialised care, and specifically hospitals the main destination … for funds. Hospitals constitute an important part of the tertiary sector with a series of specific characteristics …

This article considers the customer's trust and commitment variables in attaining the much desired brand loyalty. In … loyalty, which would be useful for companies with a focus on brand equity. This study was one of the first in the Brazilian …/service expectation X loyalty, trust/service recovery X loyalty and commitment X loyalty constructs presented satisfactory results …

with major influence in customer satisfaction and loyalty towards the retailer, in order to guarantee a continuous and … benefits perceived by customers, as well as the benefits obtained by the organization in terms of customer loyalty for four … satisfaction, and the effect of the latter on customer loyalty. …