Purpose – The purpose of this paper is to provide and develop a comprehensive and holistic understanding of the working relationship between the in-house IT department and other parts of the business. Design/methodology/approach – In this paper, IT professionals and internal customers at...

The i* framework has been available in research communities for more than ten years, but it has not been applied widely in industrial requirements projects. This is despite undoubted strengths, which include a simple but formal and stable semantics, a graphical modeling notation that is simple...

The fundamentals of a good decision-making are, first, clear understanding of the decision itself and, second, the availability of properly focused information to support the decision. Decision-making techniques help with both these problems. However, the techniques should be thought of as aids...

Over the last 5 years a quiet revolution in business systems development has taken place towards the use of enterprise-wide, off-the-shelf software solutions. At the end of 1997, BusinessWeek estimated the value of this global enterprise applications package (EAP) market at $10billion and still...