Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in...

In this case study of an architectural/engineering firm, Tonya, Ram, and Robert offer a new technique for projecting the scope and costs of professional-service projects. They utilize historical monthly data to estimate relationships between project outputs on one hand and labor inputs and prior...