Showing 1 - 7 of 7
Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the … personal selling of services and their role and importance in the marketing of the bank's financial services. The results were …
Persistent link: https://www.econbiz.de/10009475228
Some of the at home and outdoor meals in the luxury goods category can be grouped into the experience products like the meals with truffle. The truffle consuming behaviour is strongly related to the prestige (hedonist, snobbish, imitator and ostentatious) consuming motivations. We have analysed...
Persistent link: https://www.econbiz.de/10009445609
positioned as an important interpersonal norm of stable marketing relationships given recent findings that relationships develop …
Persistent link: https://www.econbiz.de/10009475182
In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The …
Persistent link: https://www.econbiz.de/10009475222
importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job … the study of emotional dissonance in service marketing. …
Persistent link: https://www.econbiz.de/10009475225
innovation based marketing strategy. The position taken here suggests that firms operating within a competitive industry tend to …
Persistent link: https://www.econbiz.de/10009475226
Assessment of the role of the individual service worker in encouraging customer organizational citizenship behaviors (customer OCBs) is the primary focus of this paper. The researchers investigate this topic empirically across three service contexts. Customer OCBs are voluntary, outside of the...
Persistent link: https://www.econbiz.de/10009475278