The ways of schooling and teaching is quickly changing for the continuous evolution of the surrounding world: new forms of education are required; in fact, on the one side the birth of the smart cities and the smart community ask for active citizens interacting with institutions and on the other...

Few studies have investigated the factors contributing to the successful practice of process modeling. In particular, studies that contribute to the act of developing process models that facilitate communication and understanding are scarce. Although the value of process models is not only...

Enterprise Systems need to be configured to fit organizational requirements and to provide support for their business operations. Reference models aim at supporting this task but fail in providing adequate conceptual support due to missing configurability of the models themselves. Our research...