Business practice shows that, often, different process models are employed in the various phases of the Business Process Management life cycle, each providing a different paradigm for capturing and representing the business process domain. Recently, significant efforts have been made to overcome...

Enterprise Systems potentially lead to significant efficiency gains but require a well-conducted configuration process. A promising idea to manage and simplify the configuration process is based on the premise of using reference models for this task. Our paper continues along this idea and...

In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we...