The aim of this paper is to assess the determinants of cyclists’ performance over the season, particularly the effect of being a team leader. Several efficiency indicators are used, the most common being the number of Cycling Quotient (CQ) points accumulated by riders divided by the number of...

Our paper is intended to present the critical role of the service organizations’ members represented by personnel (employees) in creating competitive advantage and driving growth and value. In order to face current economic challenges managers acting in the services industry need to recognize...