Sangeetha, Jaya; Mahalingam, S. - In: International Journal of Islamic and Middle Eastern … 4 (2011) April, pp. 83-103
Purpose – The purpose of this paper is to appraise various service quality models and identify issues for future research based on the analysis of literature. Design/methodology/approach – The paper examines 14 different service quality models reported in the literature applicable to the...
