Total Quality Management is an attractive philosophy and its implementation involves many difficulties. Implementation of total quality management requires a profound transformation of the organization so that the appearance of strong resistance is inevitable. For this reason, it is necessary to...

Creating a sustainable development strategy is essential for organizations that seek to reduce risks associated with tightening legislation, increased energy prices and natural resources and growing customer demands. Sustainability requires the full integration of social and environmental...

In order to succeed on the market, organizations must permanently focus their efforts towards understanding and fulfilling the necessities and expectations of all their clients, both the current and the potential ones. At the same time, enterprises must identify methods and tools appropriate for...