This paper analyses how the internal resources of small- and medium-sized enterprises determine access (<italic>learning processes</italic>) to technology centres (TCs) or industrial research institutes (<italic>innovation infrastructure</italic>) in traditional low-tech clusters. These interactions basically represent traded...

Knowledge of how customers co-create value, the way that suppliers and providers co-produce services, and how research and development centers and universities transfer technologies is becoming increasingly important to scholars' understanding of service innovation. This paper presents an...