The recent rediscovery of federalism has left the nation's governors with expanded responsibility and limited federal support. In return, they were promised greater fiscal flexibility, a real partnership in program design, and protection from unfunded mandates. However, states seem unwilling to...

This article illustrates the usefulness of citizen satisfaction surveys to account for variation in citizen satisfaction with public-service quality within a city's boundaries. Copyright (c) 2005 by the Southwestern Social Science Association.