Using data from a large, U.S. federal job training program, we investigate whether enrolment incentives that exogenously vary the 'shadow prices' for serving different demographic subgroups of clients influence case workers' intake decisions. We show that case workers enroll more clients from...

Using a variety of data sources, the contributors explore how performance standards and incentives affect the behavior of public managers and agency employees, their approaches to service delivery, and ultimately, the outcomes for participants.

This paper studies the provision of incentives in a large government organization that is divided into independent pools of agencies. Each pool distributes performance awards to the agencies it supervises, subject to two constraints: the awards cannot be negative and the sum of the awards cannot...