TQM is not a fixed destiny. It is a continuous journey towards excellence. A strong foundation based on Quality Assurance system in any organization is a must for TQM; Stratton (1993). This is essential to adopt a systematic approach towards regular setting of higher goals of improvements and...

Knowledge Management (KM) is an interlinked business process that captures and provides access to a collective knowledge of an organization. KM is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks, which hinder knowledge flows to the...