[Abstract]: Managing the business relationship between information technology (IT) and business professionals is critical to the success of an organisation. For the IT group to add value to the business, a healthy IT-business relationship is absolutely essential. Unfortunately though in many...

[Introduction]: Since the introduction of computers in the early 1960s, many organisations have reported a troubled relationship between business and information technology (IT) professionals. Some forty years on, and despite many attempts to resolve the troubled relationship, tensions still...

[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

A greater number of consumers use social technologies-social media, social networking, and social relevance-than organizations. Economically, however, companies have much to gain by taking the plunge. Results show that organizations that have made the effort to increase their knowledge and build...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organisations around the globe so education about these...